Delivery & Returns Guide

1. How Delivery Works

All pet supplies ordered from Chico's Natural Pet Market are carefully packed at our Alexandria logistics center. Once dispatched, your parcel is assigned a trackable shipping number that allows real-time package monitoring until it arrives at your doorstep.

2. Delivery Standard & Options

• Free U.S. Delivery: 100% FREE Standard Shipping ($0.00) on all U.S. orders with zero minimum order thresholds.
• Estimated Delivery Window: 1–3 business days order processing + 3–7 business days shipping transit (4–10 business days total delivery).
• Delivery Range: We deliver to all contiguous 48 U.S. states with real-time tracking numbers provided upon dispatch.

3. Simple 3-Step Returns

1. Step 1: Contact Support. Email support@chicospetmarket.com or call +1 (202) 243-8484 with your order number.
2. Step 2: Pack Item. Place the pet bed or supply back in its original package.
3. Step 3: Ship Back & Receive Refund. Attach the return shipping label and receive your refund within 3-5 days.